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Find easily clicking on the list below how to do a change / or a return depending where you are or you need:
National (inside Spain:Iberian Peninsula)
Portugal and National (Canary Islands, Ceuta y Melilla)
International (outside Spain: Iberian Peninsula)
National (inside the Spain: Iberian Peninsula)
International (outside Spain: Iberian Peninsula)
If you need to change size and / or model, ZaMi has a fast and efficient system where you do not have to worry about anything. We pick up your shoes, check them and in 24-48h we will send you a new pair if everything is correct. So the product must be in perfect condition and must not have been used.
In the 'text field' of the step Address, write 'Change of size' and the day and time schedule (morning or afternoon) when the courier company will go to pick up the shoes. It is not possible to pick up the shoes on the same day that you do the size/model change.
You do not have to pay anything if you activated in the last order the Size / Model Change Insurance. If you did not activate it, you will have to pay 8.95 €. This amount and any difference for model change (higher price) could be paid by the method you prefer at the end of this process.
After click the Change size/model a list will appear. Select the shoe (s) you want to change and click «Request change of this product» and let a few seconds to the page make the process.
Now the "Continue" button if you had the size/model change insurance (the amount on the screen will be 0 €). Or if there is any quantity to return to you. If in the screen appears any amount to pay (because if a change for a higher price model or you did not have size/model change insurance) choose the payment method you like to do it from the list: card, wire transfer, etc.
The shoes could not be used and must be returned in its original box in perfect condition and with all the labels, insoles, laces, etc.
If you return more than 1 box, put them into a single plastic box or wrap to make a unic package.
There is no necesity to put any label or address on the bag. The courier person will put it on when he/she pick it up.
ZaMi will return the money (on Fridays of each week) for the same payment method with which the initial payment you used.
For any questions, please, do not hesitate to contact us through the following link with the subject: Change of size and / or model.
*For the change of size in the Canary Islands, Baleares, Ceuta and Melilla, the way of proceeding is different. Shipments are made through Certified Mail. You can contact with any doubt in the link before.
*Size Change Insurance is not valid for international, Canarias, Baleares, Ceuta and Melilla shipments.
*Size Change Insurance can only be used once per order.
ZaMi do not refund any shipping cost. And it is not responsible of any fee/tax of the parcel.
Conditions and time to make an exchange (Spanish Peninsula, Portugal and Balearic Islands)
To make an exchange you have 30 calendar days from the reception's day of the package. After this time it will NOT be possible to make an exchange.
For an exchange to be accepted, the items must NOT have been used and must be in perfect condition (with all the labels that were inside when you received them).
Before exchanging or returning a product, other customers have suggested to us that the best way to do it saving time, money, and reducing the risk of losing the package (therefore more money) is as follows:
Option 1:
This way you will save resources, time and money to spend it on other things you really like instead of wasting it on shipping/taxes to return the pair (and with the risk of the package getting lost).
Plus you're going to help that person by giving them something that will improve the health of their feet, making their days even happier. I'm sure they'll thank you every time they see you.
Option 2:
If you don't want to consider the above option and return the pair for an exchange/return, the process is:
*They must be returned in their original box (or a similar one that you have) and in perfect condition with all the labels, soles, laces, ..... to the following address indicating that you are returning from the Canary Islands, Ceuta or Melilla: Ask Customer Service here for the address.
The Size / Model Change Insurance is not valid for international shipments.
If you need a international change size or model, the first thing is shoes have not been used.
Then, please, follow the next steps if you are in country A) or in a country B):
The fastest and simplest way to get the new size/model is placing a new order:
1. Place a new order with the size/model you want. So the new one will be sent.
2. Return to us the other shoes*.
They have to be returned in their original box (or in a similar one you have) and in perfect conditions with all the labels, soles, laces, ...
to the next address: Ask here to Customer Service to know the address.
Once we receive and check the shoes are in perfect conditions we will refund you the money of the shoes returned.
ZaMi do not refund any shipping cost. And it is not responsible of any fee/tax of the parcel.
There is two options to do it.
Option 1:
*Consider this option if you live in a country far from Spain (and Europe): USA, Canada, Australia, ...
Other customers has suggested the best way to do it making you save time, money, and reducing the risk of losting the parcel (so more money) is the next:
1. Place a new order with the new size/model you need. So the new one will be sent.
2. Sell (or give) the size/model you don't need to a co-worker, friend, family member, person of your zone, etc.
This way you are going to save your resources, time and money to spend in other things that you really like instead wasting it in shipping costs/taxes to sending back the pair (and with the risk of the parcel could get lost).
And also you are going to help that person giving something that will improve the health of their feet, making them their days even happier. They for sure will appreciate it a lot and will thank you every time they see you.
Option 2:
If you do not want to think about the option above and return the pair to make a change, the process is:
1. Place a new order with the size/model you want.
2. Return to us the other shoes*.
They have to be returned in their original box (or in a similar one you have) and in perfect conditions with all the labels, soles, laces, ...
to the next address: Ask here to Customer Service to know the address.
Once we receive and check the shoes are in perfect conditions we will refund you the money of the shoes returned by the same payment method used.
ZaMi do not refund any shipping cost. And it is not responsible of any fee/tax of the parcel.
To return the shoes, the first thing the shoes/product must be in perfect condition and unused.
In case you want to give up his order, you can do it within a maximum period of 14 working days from the reception of his order, with the simple notification of his will in the following link to the subject: Customer Service.
You can send the parcel to our address by your own courier option* or we send you a label by email so you can print it or show it on your mobile at your local Correos Post Office. With this label you would only have to give the package (properly packed) in that office. From the total to be reimbursed for the returned shoes, we will deduct 8.95 € for this labeling service. If you had the size / model insurance and you didn't use it, it would be 7 €. Due to the insurance is not valid for Balearic Island, the deduct will be 8,95 €.
*In case you chosee send by your own courier we recommend choose the cheaper transport option but with a tracking number. Otherwise the package would not be traceable and might not arrive. And if the package does not arrive you cannot start the refund process.
The Administration Department makes the refund on the Friday of each week, by the same medium for which the order was made. Returns of payments made by card may suffer delays caused by the issuer of the card. Please contact your organization to update the card and reflect the refund.
In cases of big season of work and managements as Christmas or other holidays the refund could take a few days more, but do not worry, will be made as soon as possible.
ZaMi do not refund any shipping cost. And it is not responsible of any fee/tax of the parcel.
To return the shoes, the first thing the shoes/product must be in perfect condition and unused.
You can execute your right of return within a maximum period of 30 working days from receipt of your order, with a simple notification of your will in the following link: Customer service.
The return shipping costs will be paid by the customer. You can send the parcel to our address by your own courier option*. We advise you to protect your items in the best way possible because you will be responsible for any damages they suffered during the transport. We refund only the price of the shoes / products inside the order. *We do not refund the shipping costs.
They have to be returned in their original box (or in a similar one you have) and in perfect conditions with all the labels, soles, laces, ...
to the next address: Ask here to Customer Service to know the address.
Other option to consider based in other customers before return it if you are far from Spain/Europe is:
Sell (or give) the size/model you don't need to a co-worker, friend, family member, person of your zone, etc.
This way you are going to save your resources, time and money to spend in other things that you really like instead wasting it in shipping costs/taxes to sending back the pair (and with the risk of the parcel could get lost).
And also you are going to help that person giving something that will improve the health of their feet, making them their days even happier. They for sure will appreciate it a lot and will thank you every time they see you.
If not, just follow the step of the paragraphs before to return the pair.
ZaMi do not refund any shipping cost. And it is not responsible of any fee/tax of the parcel.
Any claim can be made at the following link: Customer service.