Changes, Returns and Claims

National Changes of size and / or model (inside the Iberian Peninsula: Spain&Portugal)

If you need to change size and / or model, ZaMi has a fast and efficient system where you do not have to worry about anything. We pick up your shoes, check them and in 24-48h we will send you a new pair if everything is correct.

  • This service is free if you activated the Size / Model Change Insurance for 1.99 € during the purchase process. Otherwise, the service would cost € 8.95.
  • This Insurance is valid only for the first change of size / model of each new order. The second change has a cost of 8.95 and € 15 the third and successive.
  • If you did not activate the Insurance, you can acquire it before we send you the ‘sent order’ email. It is not possible to acquire this insurance later; It had to be purchased at the first purchase.
  • If you have just made your first order and you forgot to activate it, you can acquire it by clicking here.

To make the change of size and / or model follow the following steps:

Step # 1: Make a new order with the new size or model.

In the "Message" section of the order, enter "Change of size" and indicate the day and time zone (morning or afternoon) where we will go to pick up the shoe. It is not possible to pick up the shoes on the same day that a size or model change is requested.

Step # 2: Choose change of size and / or model

You do not have to pay anything if you activated the Size and / or Model Change Insurance. If you did not activate it, you will have to pay € 8.95. This amount and any difference for model change (higher price) may be paid by the method you prefer at the end of this process.

Step # 3: Select the shoe (s) you want to change

Click on the box of the shoe (s) you want to change and click «Request change of this product»
Then press the "Finish" button.

Step # 3: Select 1 option

Then press the "Continue" button if you purchased the size change insurance (the amount will be € 0) or if the amount is to be returned; or choose the corresponding payment option if the difference after the changes is to be paid.

Step # 4: Prepare the shoes you want to change

The shoes could not be used and must be returned in its original box in perfect condition and with all the labels.

Step # 5: Insert the box into a plastic bag

If you return more than 1 box, join them to form a single lump.

Step # 6: Give the box to the carrier

There is no need to put any label or address on the bag. The messenger will take charge of putting it on when you pick it up.

Step # 7: If you have changed from a shoe model to a cheaper one

ZaMi will return the money (on Fridays of each week) for the same payment method with which the initial payment was made.

For any questions, please, do not hesitate to contact us through the following link with the subject: Change of size and / or model.

*For the change of size in the Canary Islands, Baleares, Ceuta and Melilla, the way of proceeding is different. Shipments are made through Certified Mail.

*Size Change Insurance can only be used once per order.

*Size Change Insurance is not valid for international, Canarias, Baleares, Ceuta and Melilla shipments.

ZaMi will not be responsible for any fee or tax for the return or change of size.

Discontinuance

In case the buyer wants to give up his order (*), he can execute within a maximum period of 7 working days from the reception of his order, with the simple notification of his will in the following link to the subject: Customer Service .

The Size Change Insurance does not apply for returns. In case of withdrawal the Size Change Insurance amount will not be refunded and the return costs will be paid by the customer. We advise you to protect your items in the best way possible, as they will be responsible for any damages they may suffer during the transport.

For your convenience we offer you the collection of the shoes in the direction that indicates us for 8.95 € (only Spain and Portugal) , which will be discounted from the quantity to be returned. If you want us to pick you up, please tell us the day and the time zone. If you added the Size Change Insurance this service will be then 7€.

(*) In order for the return to be correct, the shoes have not been used and must be returned in its original box in perfect condition and with all the labels. If it has any type of wear the return would be null.

The Administration Department makes the refund on the Friday of each week, by the same medium for which the order was made. Returns of payments made by card may suffer delays caused by the issuer of the card. Please contact your organization to update the card and reflect the refund.

ZaMi will not be responsible for any fee or tax for the return or change of size.

International Change of size & model (outside Spain and Portugal)

The Size / Model Change Insurance is not valid for international shipments.

If you need change size or model, the first thing is shoes have not been used. Then follow the next steps:

1. Reorder a new size/model in our web.

  • In message section order write 'Size change' or 'Model change'.
  • Chose as mode of payment «Bank wire payment» and finish the steps*.
  • *You don't have to pay again the shoes. Just the 'shipping cost' according to what you paid in the first order for your country.

2. Return the other shoes*. 

Packaging or wrapping the box.

They have to be returned in their original box in perfect conditions with all the labels to the next address:

  • Rosario López Gavira
  • DNI: 75353735P
  • C/Siete Revueltas, 20
  • 41620, Marchena, Sevilla

Once we receive and check the shoes are in perfect conditions and the payment has been made (bank wire o paypal.me/zamies), we send you the new model/size that you have chosen. *We don't refund the shipping cost of the return.

If the new shoe model to change is cheaper than the old one, we will pay you the difference (bank wire o paypal) or simply you can discount the difference from 'shipping cost'. 

Example:

  • Old order: New Balance 1 = 30€
  • New order: Merrell 1 = 20€

Difference between them = 10€. So you will pay less:

  • Shipping cost (Europe) 11,95€ - 10€ = 1,95€
  • Shipping cost (Rest of the wordl) 19,95€ - 10€ = 9,95€ 

If the new shoe model to change is more expensive than the old, you have to pay the difference between them and the 'shipping cost' (bank wire o paypal.me/zamies).

ZaMi will not be responsible for any fee or tax for the return or change of size.

Discontinuance

If you want to return the order, you can execute your right of return within a maximum period of 30 working days from receipt of your order, with a simple notification of your will in the following link: Customer service.

The return shipping costs will be paid by the customer. We advise you to protect your items in the best way possible because you will be responsible for any damages they suffered during the transport. We refund only the price of the shoes / products inside the order. We do not refund the shipping costs of the order.

ZaMi will not be responsible for any fee or tax for the return or change of size.

Complaint forms

Any claim can be made at the following link: Customer service.


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