Placing an order for minimalist shoes, huaraches, fivefingers, or any of our products is easy. Here are some important points you should know to place your order:

• How to place an order?
• What should I do in case of an error or if I am not sure the order was completed?
• Doubts about the size of the minimalist shoe
• Which model of minimalist shoe should I choose?
• What is the price of minimalist shoes?
• Can I use codes and/or conditions that the brands offer on their websites?
• Can I try the shoes at a physical location?
• What payment methods are available at ZaMi.es?
• How and where can I receive my order?
• Why did I receive my order without a box?
• The color of the footwear is slightly different from the photo, what is the reason?
• What are the shipping costs when buying at ZaMi?
• How do I make a size and/or model change?
• There is no stock in the size I need for the change, what options do I have?
• How do I download the invoice for my order?

How to Place an Order?

To place an order, you need to add each of the items you want to "the cart". For this, if it is footwear or socks, the first step is to choose the size and color, and then click on the "add to cart" button. You can also choose the number of units you need.

You can then access the cart from the icon in the top right corner or from the menu on the mobile version. Accessing the cart will allow you to continue the purchase process.

It is very important to fill in the proposed form with all the required data to make the payment. Then you must click on the "continue" button.

What to Do in Case of an Error During the Purchase Process?

If you encounter any errors during the purchase, you can report it at the following link: Errors during the purchase process.

You can also contact us by landline or WhatsApp. These are indicated at the top and bottom of the page. If you access from a mobile, they will also be in the menu.

Doubts About the Size of the Minimalist Shoe

When choosing the size, doubts or questions may arise. Below you can read the most common questions. If you still have doubts, you can leave a message at the following link: Which shoe, size...to choose? or through WhatsApp/phone at 693 714 444 (hours from 9 am to 5 pm).

What is my size in minimalist footwear?

Each brand and model of minimalist shoes has its own sizing, so it may not coincide with your usual size. Therefore, to know the correct size, it is best to measure your feet at home as described in the section "How to choose the correct size" and then consult the measurements within each model you like.

I have measured my feet and chosen according to the measurements the size, but I am still not sure of the size that corresponds to me

Don't worry, during the purchase process (within the cart) you can activate the size change insurance for 1.99 for shipments within the Peninsula. This way, you will not have to pay anything for the collection and delivery of the new size and/or model. Of course, you can also consult us through WhatsApp/phone at 693 714 444 (hours from 9 am to 5 pm).

My toe touches a bit when I try on the footwear

Keep in mind that our feet are a dynamic element, so they do not have a fixed measure, but change in size due to various factors: weight, stress, temperature, activities: running, walking, jumping... causing our toes to expand. If you notice that your toe touches the front, it would be better to change it for a larger size. To make the change, you just have to follow the steps from the following link.

The size that ZaMi recommends does not match the one that appears on the brand's page

The sizing tables of different brands usually only indicate the measure of the shoe. At ZaMi, you can see the table of what each size measures inside (each model has its own table). This makes it very easy to know if it will be small, just right, or perfect. If you still have doubts, you can leave a message at the following link: Which shoe, size...to choose? or through WhatsApp/phone at 693 714 444 (hours from 9 am to 5 pm).

Before adding the measurement of my foot in the ZaMi calibrator, do I have to add 0.5 cm?

You do not have to do it, by looking at the table of measurements of each model you can see if it will be small, just right, or perfect. To be perfect, you should choose a size that measures at least 0.6-1.2 cm more than the measurement of your longest foot.

If, for example, your foot measures 27 cm, choose the size that measures inside 27.6 to 28.2 cm or a bit more.

How much time do I have to make a change/return?

To make a change of size and/or model: 30 days.

To make a return: 14 days from the date you received the footwear, not including weekends. For the return or change to be accepted, the footwear must not have been used and must have all the elements, labels, laces, etc., that came inside as you received them.

I have read all the information about fit and size and still have doubts

If you still have doubts, you can leave a message at the following link: Which shoe, size...to choose? or through WhatsApp/phone at 693 714 444 (hours from 9 am to 5 pm).

Our specialists are at your disposal to resolve any doubts.

Which Model of Minimalist Shoe Should I Choose?

In the following link, we explain how you should choose minimalist footwear, based on several aspects: terrain, use, minimalist experience, knowledge of natural or minimalist running technique, etc.

What is the Price of Minimalist Shoes?

The prices are reflected in euros. The prices and conditions displayed are valid at any given time and are only valid during the open session.

In the order confirmation information, the prices of each of the chosen items and the specification of the delivery charges that will be applicable to the operation are clearly specified, prior to the buyer accepting the operation.

You only have to add the shipping costs for each destination and chosen transportation option, which are specified during the purchase process, so keep in mind that until you indicate the destination and choose the carrier, you will not have the exact price. However, you can consult the prices here.

All our sales operations are considered B2C (i.e., from company to final consumer). And in them, the provisions of Directive 2006/112/EC of the Council of 28 November 2006 apply.

Can I Use Codes and/or Conditions That Brands Offer on Their Websites?

At ZaMi, only the codes or offers provided by ZaMi are applicable (and valid).

If you have received a code or offer from a brand, that code or offer is only applicable and valid for purchases made on the website of that brand/company/advertiser that provided it to you.

Also, the offers or promotions that other brands offer on their websites are not applicable: trial periods, return conditions, etc.

Can I Try My Shoes at a Physical Point?

You can visit our physical point located in Marchena, Sevilla. For more specialized attention, please notify us in advance with the models you want to see.

Phone/WhatsApp: 693 714 444 C/Antonia Díaz, 14G 41620 Marchena (Sevilla) Spain

Payment Methods

At ZaMi, we have arranged 4 payment methods, we recommend payment by card. It is the fastest and most comfortable. However, we describe the payment methods:

Credit or Debit Cards (Recommended)

ZaMi offers the possibility to pay with bank cards with the highest security conditions. You can make payments for your purchases in seconds.

Is it safe to use my credit card on the ZaMi website?

Yes, we use dedicated servers with the highest current security systems, and the data is transmitted encrypted. ZaMi does not have access to your card data. Our website links the order to the bank's website that issues the card, and the bank only confirms the payment to us without transmitting any data. You can be assured.

Bank Transfer

If you choose this payment system, when confirming your order, the details where to make the transfer in the name of ZaMi will appear. In the concept of the transfer, put the number of your order, and make the transfer before 3 days from the date of purchase. We recommend that for faster shipping, you send the proof of transfer through the following link: Status of your order.

Payment on Delivery

You will pay in cash to the courier at the time of delivery of your package. This payment method involves an additional cost.

PayPal

It is only available for international payments (not available in Spain and Portugal). PayPal is a simple and secure way to pay online that allows you to pay, but you must have a registered user on PayPal. Learn more about PayPal.

Doubts about the Delivery of the Order

Where can I receive my order?

You can receive it at the address you choose (at your home, at work, etc.). Deliveries in hospitals, public institutions, and other buildings where there are restrictions on access to the general public, ZaMi DOES NOT guarantee that the delivery is made directly to the recipient, being fulfilled the order and released from responsibility, when the order has been made available to the recipient at the reception or place that acts as access control.

Delivery Schedule

Once an order is placed, you do not have to worry about anything. We send it to your home Monday to Friday from 8:00 am to 2:00 pm with our express courier service: convenient, fast, and safe!

If you are not at home, the courier will contact you by phone, email, or WhatsApp to set a delivery time or other delivery methods that the transport company provides upon contact.

Saturdays, Sundays, and holidays there is no pickup or delivery service, a circumstance that must be taken into account when calculating delivery dates. In periods when special circumstances occur (notable dates such as Christmas, transport strikes, extraordinary events...), shipments may experience some delay.

Can the country of delivery be different from the country of purchase?

The country of delivery must always match the country of purchase.

How long will it take for my order to arrive?

ZaMi processes all orders made until 12:00 pm on the same day. For Spain within the peninsula, the delivery time is 24/48 hours, although some orders may take 48-72 hours in areas such as Portugal and the Balearic Islands.

Don't worry, be patient, your package has a tracking number, so you can see where it is at any time.

For shipments to the Canary Islands, Ceuta, and Melilla, the delivery time is usually 5-10 days, as we use Registered Mail. This range of time is an average established during shipments throughout the year. In times like summer months or times of higher general volume of shipments such as summer, Christmas, Three Kings' Day, etc., it may take a little longer. For more information on customs management for the Canary Islands here.

There are some products with different Availability that are indicated in the first step next to each item, under the Availability section, indicating the estimated time it will take to be back in stock. Take this into account when calculating the delivery time.

Why Have I Received the Package Without a Box?

The volume of some orders/boxes could exceed the volume of the carrier's bag and the shipping cost, so to adjust to this price, orders with large boxes or more than 1 item could be shipped in a single box together or properly packaged.

If you want the box to be preserved, notify us in advance by email, as it would be necessary to pay an extra.

The Color of the Footwear is Slightly Different from the Photo on the Website

The products in the catalog are 100% original, and the photos have been provided by the brands.

However, the viewing of the photos, colors, or finishes is affected by:

• The calibration of the colors of the screens according to the device on which the product photos are being viewed.
• The situation and lighting of the product at the time of its photographing indoors or outdoors.
• The color and/or tone of the materials of the footwear during its manufacture. Synthetic materials are easier to maintain and replicate throughout the manufacturing of the product, but natural materials such as leather can differ according to the same. This is very common in shoes, sandals, boots, and other formats constructed with leather. Making each pair unique and not two alike.
• Treatments of the materials. The application of treatments such as waxes, creams, or similar (with or without color) to leather footwear makes it acquire a darker or brighter shade depending on the treatment. Something to keep in mind and that each user can apply using their means to obtain a shade/finish according to their taste and needs.

Can I see the footwear before it is sent?

Yes, if you want to see it before making the purchase, you can contact us by WhatsApp at 693 714 444, and I will send you photos or video. Whatever you need.

Can I Make a Change of Size and/or Model?

At ZaMi, we assure your change of size and/or model. For this, ZaMi has a fast and effective system where you do not have to worry about anything. We pick up the shoes and in 24-48 hours we send you a new pair if everything is correct. Remember that ZaMi has the Size Change Insurance for €1.99 that you can activate when making the purchase. If you did not activate this service, the cost is €8.95. For more information visit the following link.

This insurance is NOT available for shipments to the Canary Islands, Balearic Islands, Ceuta, Melilla, Portugal, and other international countries.

No Stock in the Size I Need for the Change, What Options Do I Have?

It can happen that when you make a purchase there is stock in all the sizes of the model you like.

But between the time you receive it and try it on, the smaller or larger size you need has run out. Something normal since the products on the website are available to everyone.

Don't worry, if this happens you have several options and all are covered if you purchased the size/model change insurance (for shipments within the Peninsula) with your purchase. The options are:

• Change them for the size you need, but in another color of the same product.
• Change them for a different model.
• Change them for another item from the catalog.

In case of changing to a model or item with a higher price, you will only pay the difference when completing the change process. If it is for one of a lower price, after making the change, the difference will be refunded to you.

If none of these options suit you, you can proceed with a return. In this case, it would be following the conditions that are in the section of Changes and Returns.

As stated in the conditions of the size/model change insurance, the size/model change insurance does not cover returns.

How Do I Download the Invoice for My Order?

To view your invoices, you only have to:

1. Log in with your username and password on our website on a computer or PC.
2. Once logged in, click on your name above in the green stripe at the top of the website.
3. Now in your personal area, click on "Order History and Invoices".
4. There you will see your orders and a "Download Invoice" button next to each order.

Just click on Download Invoice and the invoice will automatically download.